ACADEMIC QUALIFICATIONS

November 2003
Ph.D. in English Language (Language & Communication)
Universiti Putra Malaysia
Thesis: Patterns of Electronic Mail Discourse in Two Malaysian Organisations

April 1994
M. Sc in TESP (Teaching English for Specific Purposes)
Aston University,
UK
Thesis: The Application of ISO 9000 Series of Standards in Language Teaching as a Quality Control Measure: An Investigation Into the Applicability of the Service Quality Loop (SQL) as a Model for ESP Programme Evaluation

June 1990
Diploma in TESL (Teaching English as a Second Language)
Universiti Teknologi MARA
Shah Alam, Selangor

December 1987
Bachelor of Business Administration (Finance)
Eastern Michigan University
Michigan, USA

March 1983
Sijil Pelajaran Malaysia
Sekolah Menengah Tuanku Syed Putra
Kangar, Perlis